The H&M membership is a fashion community where you accumulate spending through activities and earn vouchers. It’s a tiered program with core and plus tier. Being active is well rewarded and members also get events, competitions, members days and more.
HOW IT WORKS
GET BENEFITS, CLIMB TIERS
There are benefits connected to two membership tiers, core and plus. You reach the plus tier by accumulating ฿15,000 to get additional plus exclusive benefits.
- Free delivery over 599 THB
- 15% birthday discount
- Pre-access to sale
Free delivery over 599 THBEnjoy free standard shipping on orders over 599 THB.
15% birthday discountCelebrate with an exclusive gift of 15% off one order on your birthday.
Exclusive member pricesExperience exclusive discounts and deals on select days.
Pre-access to saleEnjoy early access to sales and promotions.
- All core benefits included
- Free delivery
- 25% birthday discount
- Surprise plus offer
- Exclusive invitation to events
- Unique access to special collection
All core benefits includedEnjoy all the normal benefits of the Core Membership.
All deliveries are freeEnjoy free standard shipping with no minimum spend.
25% birthday discountCelebrate with an exclusive gift of 25% off one order on your birthday.
Surprise plus offerGet a surprise discount for PLUS members only.
Exclusive event invitesReceive invites to exclusive store events, brand experiences and collection launches.
Unique access to special collectionsBe the first to shop for select drops and collections.
REDEEM VOUCHERS
Don't miss out on all your Member discounts, welcome offers and exclusive voucher on your birthday!
- Shopping, 1 THB = ฿ 1
- Complete profile, ฿ 50
- Invite a friend, ฿ 150
- Bring your own bag, ฿ 10
฿1 for every 1 THB spentAccumulate ฿1 for every 1 THB spent online or in-store.
฿50 for completing your profileComplete your membership profile and earn ฿50.
฿150 for every friend invitedInvite a friend to become an H&M Member and receive ฿150 upon completing first purchase. Invite now.
฿10 for bringing your own bagBring your own bag when shopping in store and receive ฿10.
BECOME A PLUS MEMBER
Reaching THB 15,000 makes you a Plus member and gives you access to even better benefits and offers.
- Garment collecting
Garment collectingLet’s close the loop with us by dropping your unwanted textiles in the recycle box at your nearest H&M store and receive online voucher 100 THB minimum spend of 1,000 THB on your next purchase at th.hm.com or H&M app.
FAQ
What do I need to know before signing up to the H&M membership?
The H&M Membership is a digital loyalty programme where you accumulate spending, both in store and online. You can unlock special offers, rewards, exclusive event invitations and much more. Our membership is free to join, but you must be 18 years to become a member. You will find all your orders from store and online purchases in your membership account by clicking 'Orders' menu.
How do I collect points?
You collect rewards through qualifying member activities and purchases. Details may vary by market and loyalty setup.
Where can I find my rewards?
Your rewards are available in your member account once you are logged in.
When do I reach plus level?
All your purchases in-store and online will be accumulated. You must reach ฿15,000 to upgrade to Plus member status. It will take up to 30 days to reflect your new tier status.
How do bonus vouchers work?
You will find your latest vouchers on your account page. Your voucher can be redeemed both at the checkout online by selecting 'Redeem Online', or in store by selecting 'Redeem In-store'.
- All vouchers will not be refunded / reissued if it were redeemed. (One-time redemption only)
- Vouchers cannot be used to purchase H&M gift cards and some selected items and collections.
- Limit 1 member voucher per 1 receipt.
- Screenshot of voucher is not allowed.
When do I get my birthday discount?
As a H&M Member, you will receive two birthday vouchers for two orders:
- Online Order at th.hm.com or H&M App – Core Members will get 15% off (no maximum discount cap); Plus Members will get 25% off (no maximum discount cap).
- In-store Order at H&M or H&M Home – Core Members will get 15% off (maximum discount of 1,500 THB); Plus Members will get 25% off (maximum discount of 3,000 THB).
The vouchers will be issued to your account on the first date of your birth month. The voucher is valid for 31 days from the issue date.
Terms & Conditions: Valid on full-priced items only, excludes Designer Collection.
Why have I not received my bonus voucher yet?
Voucher timing can vary. Make sure your account details are complete and check the terms for each reward.
Why can I not apply my voucher at checkout?
The voucher may be expired, may not apply to the items in your bag, or may not meet the purchase requirements.
For how long will I keep the plus status?
Once you unlock the Plus level, you'll keep this tier status for the remainder of the current membership year and for the entire next membership year as well. Your Plus membership will only expire if your total accumulation (฿) is less than ฿15,000 in one full membership year.
Example: You become a member on 1 September 2024. You get upgraded to Plus tier on 1 October 2024. You will keep your Plus status until 31 August 2026. To continue as a Plus member after that, you need to accumulate spending (฿) at least ฿15,000 between 1 September 2025 – 31 August 2026.
Where can I find my receipts?
Your receipts and purchase history are available in your account where supported.
Where can I find my membership card?
Your digital membership card is available in your member account or the H&M app where supported.
Can I use my membership abroad?
No, your H&M Membership is currently only valid in Thailand.
How are you handling my personal information (GDPR)?
Please see detailed information regarding personal information under the Privacy notice.
Where can I see the membership terms & conditions?
Click here to learn more about the terms and conditions for the H&M membership.
No matching questions found.